Service Terms and Conditions for Man with Van Removals
These Terms and Conditions set out the basis on which we provide man with van removal services in the United Kingdom. By making a booking, confirming a quotation or allowing us to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Contract means the agreement between you and us for the provision of removal services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.
Services means any man with van, removal, loading, unloading, packing or related services we provide to you under the Contract.
Vehicle means any van or other vehicle we use to provide the Services.
Goods means the items, property and effects requested to be moved, transported, loaded, unloaded, packed, stored or otherwise handled by us under the Contract.
We, us or our means the removal service provider supplying the Services.
You or your means the customer or business engaging us to provide the Services.
2. Scope of Services
We provide man with van removal services, including collection, transportation and delivery of Goods within the UK. The specific Services, pick-up and delivery addresses, dates and times will be agreed with you during the booking process and detailed in your booking confirmation or quotation.
Unless expressly agreed in writing, our Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, packing of Goods, specialist lifting services or storage. These services may be offered separately or at our discretion and may incur additional charges.
3. Booking Process
3.1 Enquiries and quotations
You may contact us to request a quotation for our man with van removal services. Quotations are based on the information you provide, including access at each property, volume and nature of Goods, distance, timing and any special requirements. Quotations are estimates only and may be revised if the information provided is incomplete or inaccurate, or if the scope of the Services changes.
3.2 Making a booking
A booking is only confirmed when we have accepted your request for Services and issued a booking confirmation. We reserve the right to refuse any booking request at our discretion.
3.3 Information you must provide
You must provide accurate and complete information relevant to the Services, including:
a. Full addresses for collection and delivery.
b. Details of parking, access restrictions, stairs, lifts or narrow doorways.
d. Any fragile, valuable or unusual items.
e. Any time constraints or building regulations affecting the move.
If, upon arrival, the circumstances differ significantly from the details provided at the time of booking, we may adjust the price, modify the Services or decline to carry out part or all of the work.
4. Pricing and Payment Terms
4.1 Pricing
Our charges may be based on time, distance, volume, fixed price or a combination of these. Any minimum charge, call-out fee or additional charges for waiting time, congestion, tolls, parking or extra labour will be outlined in your quotation or booking confirmation where reasonably foreseeable.
4.2 Deposits
We may require a deposit to secure your booking. The amount and due date for the deposit will be specified before you confirm your booking. Your booking may be cancelled if the deposit is not received by the due date.
4.3 Payment methods
We accept commonly used payment methods in the UK, which may include bank transfer, card payments or cash, as specified by us from time to time. Any specific requirements for payment will be communicated to you at the time of booking.
4.4 Payment due dates
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the day of the move. For business customers, alternative credit terms may be agreed in advance at our discretion.
4.5 Late payment
If payment is not made when due, we may charge interest on the overdue amount at the statutory rate permitted under UK law, and we may suspend or withhold further Services until full payment is received.
5. Cancellations and Amendments
5.1 Your right to cancel or amend
You may cancel or amend your booking by giving us notice. Cancellation or amendment charges may apply depending on the notice given and the nature of the change.
5.2 Cancellation charges
a. If you cancel more than 7 days before the scheduled move date, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.
b. If you cancel between 7 days and 48 hours before the scheduled move date, we may retain part or all of your deposit or charge up to 50 percent of the quoted price.
c. If you cancel within 48 hours of the scheduled move date, we may charge up to 100 percent of the quoted price to cover our costs and loss of opportunity.
5.3 Amendments
If you request changes to your booking, such as date, time, addresses or scope of Services, we will try to accommodate these changes but cannot guarantee availability. Changes may result in an amended quotation and additional charges. Where we cannot accommodate a requested change and you choose to cancel, the cancellation charges in this section may apply.
6. Your Responsibilities
6.1 Preparation of Goods and premises
You are responsible for ensuring that:
a. Goods are properly packed, secured and ready for transport unless you have arranged a packing service with us.
b. All items to be moved are clearly identified and ready for loading.
c. Any appliances are disconnected, drained and safe to transport.
d. The premises are accessible, safe and comply with relevant regulations.
6.2 Access and parking
You must arrange suitable parking and access for our Vehicle at both collection and delivery points. Any parking permits, visitor passes, suspensions or permissions required must be obtained by you in advance unless we expressly agree to arrange this. You are responsible for any parking charges or penalties incurred due to insufficient or incorrect arrangements.
6.3 Presence during the move
You or an authorised representative should be present at collection and delivery locations to guide our team, confirm items, and check the condition of Goods and premises. If no one is present, we will use our reasonable judgement, and you agree to accept our decisions in your absence.
7. Our Responsibilities and Service Standards
We will exercise reasonable care and skill in providing the Services. We will take reasonable steps to protect your Goods and property while they are in our care. Timings for arrival and completion are estimates only and can be affected by traffic, weather, access conditions and other factors beyond our control. We will make reasonable efforts to meet agreed times but do not guarantee punctuality unless expressly agreed in writing as an essential term.
8. Limitations of Liability
8.1 General limitations
Our liability for loss of or damage to Goods or property, whether arising in contract, tort or otherwise, is limited as set out in this section. You are encouraged to obtain your own insurance for high-value or particularly fragile items.
8.2 Excluded items
We do not accept liability for loss of or damage to the following types of Goods, except where we have agreed in writing to handle such items and you have provided full details in advance:
a. Jewellery, watches, precious metals or stones, and similar valuables.
b. Cash, negotiable instruments, financial documents or deeds.
c. Antiques, fine art, collections or items of exceptional value.
d. Perishable goods, plants, animals or any living organisms.
e. Dangerous, illegal or prohibited items.
8.3 Packing by you
We are not liable for damage to Goods that arises from inadequate or improper packing carried out by you or a third party not instructed by us.
8.4 Indirect loss
We are not liable for any indirect or consequential loss, including loss of profit, loss of enjoyment, loss of opportunity or inconvenience, arising out of or in connection with the Services.
8.5 Maximum liability
Subject to applicable law and unless otherwise agreed in writing, our total liability for any claim or series of claims arising out of a single event is limited to a reasonable amount having regard to the value of the Goods and the fees paid or payable for the Services. Specific limits may be set out in your quotation or booking confirmation.
8.6 Events beyond our control
We are not liable for delays, failure to perform or damage caused by events beyond our reasonable control, including but not limited to adverse weather, traffic disruptions, accidents, road closures, strikes, civil unrest or acts of God.
9. Waste, Disposal and Environmental Regulations
9.1 Waste and unwanted items
Our primary service is the transportation of Goods from one location to another. We are not a licensed waste carrier unless explicitly stated. We cannot lawfully remove or dispose of certain types of waste unless we are properly licensed and the disposal is arranged in accordance with relevant UK waste regulations.
9.2 Prohibited waste
You must not present for removal any hazardous, clinical, toxic, flammable or otherwise regulated waste or materials, including but not limited to chemicals, solvents, asbestos, gas bottles, paint, oil, fuel, medical waste or illegal substances. If such items are discovered, we may refuse to transport them and may charge for any associated costs or delays.
9.3 Household and bulky items
If you request that we dispose of household or bulky items, we will only do so where lawful and practical. Any disposal service may incur additional charges to cover handling, transport, site fees and compliance with environmental regulations. We may decline to remove or dispose of items if we reasonably believe that doing so would breach applicable laws.
10. Insurance
We maintain appropriate insurance in connection with the operation of our vehicles and the provision of removal services, as required under UK law. Our insurance may not cover all types of Goods or all risks. You remain responsible for arranging additional insurance cover if you consider it necessary, particularly for high-value or delicate items.
11. Complaints and Claims
11.1 Reporting issues
If you notice any loss of or damage to Goods or property that you believe is attributable to our Services, you should notify our team as soon as reasonably possible on the day of the move.
11.2 Time limits for claims
Any claim relating to visible loss or damage must be notified to us in writing within 7 days of completion of the Services. Claims relating to non-delivery must be notified within 7 days of the expected delivery date. We may not be able to consider claims raised outside these time limits unless you can show that it was not reasonably possible to notify us sooner.
11.3 Evidence
You must provide reasonable evidence of any loss or damage, including photographs, descriptions and proof of value where applicable. We may inspect the Goods and premises before making any assessment or offer of settlement.
12. Data Protection and Privacy
We collect and process your personal information for the purposes of providing the Services, managing our business and complying with legal obligations. This may include your name, contact details, addresses, payment information and details relevant to your move. We will handle your personal information in accordance with applicable UK data protection laws and retain it only for as long as necessary for these purposes or as required by law.
13. Termination
We may terminate the Contract or suspend the Services with immediate effect by giving you notice if you commit a serious breach of these Terms and Conditions, fail to pay any sum when due, act in an abusive or threatening manner towards our staff, request illegal activity, or if we reasonably consider that it is unsafe or impractical to continue the Services. In such cases, you may still be liable for charges incurred up to the time of termination and any additional costs reasonably resulting from the termination.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and interpreted in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, except that if you are a consumer resident elsewhere in the UK, you may also bring proceedings in your local courts.
15. General Provisions
15.1 Entire agreement
The Contract, including these Terms and Conditions and any quotation or booking confirmation, constitutes the entire agreement between you and us regarding the Services and supersedes any prior understandings or communications.
15.2 Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be interpreted in a way that reflects the parties intentions, and the remaining provisions shall remain in full force and effect.
15.3 No waiver
Any failure or delay by us in enforcing any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision.
15.4 Assignment
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract all or part of our rights and obligations where necessary to deliver the Services, provided that this does not materially reduce the level of service you receive.
By confirming a booking or using our man with van removal services in the UK, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
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